Parents' Guide

Pick-Up and Drop-Off:

For safety reasons, we recommend picking up your children directly from our studio entrance at the end of their classes, as there may be vehicles in motion that children may not notice. If your children walk down the court, please keep a close eye on them. Once they leave our door, it will be outside our boundary, we are no longer responsible for their safety.

When driving in the court, please proceed slowly and allow extra time for parking. Children often play in the area, and pets such as cats and dogs may also be walking arround. Always double-check your surroundings before moving your vehicle.

Parking Guide:

  • Do not park directly in front of the garage.
  • Avoid blocking neighbors' garages or driveways.
  • You may park to the right of our garage, on the grey spot, on the grass, or down the court.
  • Please avoid parking over the poles as they are part of the water system.
  • If unsure about parking, there are alternative spots further down the court.
  • For any damage, please contact the homeowner directly.

Studio Policy for Drawing Classes:

  • Students are expected to commit to attending all classes they are enrolled in. If a student is unable to attend a class, such as due to holiday plans or other personal events, the studio must be notified at least five (5) days in advance.
  • For absences due to illness or unforeseen circumstances on the day of class, students must notify the studio before 9:00 AM. Any absences reported after 9:00 AM on the day of the class will be counted as a session and charged accordingly.
  • Requests for make-up classes should be communicated to the studio as early as possible. Students are advised not to wait until the end of the term to schedule make-up sessions. Make-up classes are only available during the school term and, if space permits, one additional session may be offered during the school holiday. If no space is available, the missed session will be forfeited.
  • Your adherence to these policies ensures the smooth operation of our classes and the best learning experience for all students.

Studio Policy for Piano Classes:

  • Students are expected to commit to attending all classes they are enrolled in and to make every effort to attend all scheduled sessions during the school term. Punctuality is essential, as piano lessons are scheduled back-to-back.
  • If a student is unable to attend a class due to holiday plans or other personal events, the studio must be notified at least five (5) days in advance. For absences due to illness or unforeseen circumstances on the day of the class, the studio must be notified before 9:00 AM. Any absences reported after 9:00 AM on the day of the class will be charged as a session.
  • Make-up classes are only available at the teacher's discretion and subject to availability. Due to high enrollment and a significant waiting list, students unable to attend 80% of their classes without a valid reason may lose their priority for scheduling. Valid reasons do not include lack of practice, feeling tired, not in the mood, or similar avoidable circumstances.
  • Parents and students are expected to take responsibility for their commitments. Enrollment in classes signifies an understanding and agreement with these policies to ensure fairness and the best learning environment for all students.

Refunds for Missed Classes:

Refunds will be issued in the following situations:

  • Class cancellation due to tutor illness or unavailability.
  • Positive COVID-19 test.
  • Long-term illness.
  • Personal reasons such as bereavement.